5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality management processes.
Safety guard companies are unlike any seller a home manager usually hires. If you employ a painter, you are able to see whether they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a method of verification and quality management to make sure that problems associated with the deficiency of doing these tasks do not start to occur.
In this article we’ll discuss five (5) easy actions to enhancing your safety guard service and achieving what you picture as your perfect key holding london.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and ask yourself does it seem decent.
It is also the security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This initial conversation will tell you a good deal on what to expect from that guard and it gives you a chance to request another guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Site Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security company double bank? (Double banks is the procedure for having a veteran guard working at the exact same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to each of the questions and be sure they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site special training to get an understanding of what goes on preparing a guard to operate at your property.
Protect supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work isn’t significant and they start to find themselves as less of a part of the security group. When guards do not feel like part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your property. These tracking systems permit the security guard company to monitor the time and log the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the safety guard company provides a method of making sure each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.